FAQ

Have questions? We have answers!

Everything you need to know about our service.

FAQ

1. Core concept and compliance

How exactly does RatingMoon work?

We provide a dedicated landing page and QR code for your business. When customers scan it, they’re asked about their experience. Positive feedback is guided to Google or other public review platforms, while negative feedback is sent privately to you by email so you can address it directly.

Is this compliant with Google’s Terms of Service?

Yes. We do not block reviews or offer incentives, both of which violate Google’s policies. Instead, we give businesses a private customer feedback channel. Many global brands use similar feedback-first systems to improve service.

Does RatingMoon guarantee a 5-star rating?

No one can legally guarantee a specific rating. What our system does is help improve your average score by making it much easier for happy customers to leave a review, while giving unhappy customers a chance to speak with you first.

Is this considered review gating?

Our system is designed as a customer satisfaction tool. It helps you identify unhappy customers in real time so you can resolve issues before they feel the need to post a public complaint.

2. Fake reviews and security

How do you handle fake reviews or reviews left by competitors?

Because our QR codes are typically placed inside your physical business, customers generally need to be on-site to scan them. That creates a natural barrier against bot reviews or competitors who were never actually there.

Can you remove fake reviews I already have?

We can’t remove existing reviews, since only the platform itself can do that. What we can do is help bury them under a strong volume of authentic, positive 5-star reviews from real customers.

What if a customer ignores the flow and goes straight to Google?

We can’t stop someone from searching for your business manually on Google Maps, but our QR code creates the path of least resistance. Most customers prefer the speed and convenience of scanning instead of searching on their own.

3. Setup and logistics

Do I need to install any software?

No. RatingMoon is a fully cloud-based service. There’s nothing to install on your POS system or computers.

How do I get my custom QR codes?

Once you sign up, we generate high-quality QR codes for your business. Depending on your plan, we can also provide digital designs for table cards, stickers, or business cards.

Can I manage multiple locations?

Yes. Our dashboard lets you manage multiple venues under one account, which makes it ideal for restaurant groups, hotel brands, and multi-location businesses.

What if I don’t have a Google Business Profile yet?

Our Exclusive/GMB Management plan includes full setup, verification, and optimization of your Google Business Profile from scratch.

4. Features and customization

Can I customize the feedback page?

Yes. With our Premium and Exclusive plans, you can add your logo, brand colors, and custom messaging to create a seamless experience for your guests.

Which platforms do you support?

While our main focus is Google, we also support TripAdvisor, Facebook, Booking.com, Airbnb, and Yelp.

Will I still see negative feedback?

Absolutely. You’ll receive an instant email notification with the customer’s comments and contact details, so you can turn a bad experience into a loyal customer relationship.

5. Results and ROI

How many more reviews can I expect?

Most businesses see a 3x to 5x increase in review volume within the first month, simply because the process becomes much easier for customers.

Does a higher rating help with SEO?

Definitely. Google tends to prioritize businesses with strong ratings and a steady flow of fresh reviews in the Local 3-Pack, which is the top section of map results.

When will I start seeing results?

You can start seeing an increase in review volume from the very first day your QR codes are displayed. Your overall rating typically begins to improve within 2 to 4 weeks.

6. Billing and support

Is there a long-term contract?

We offer flexible plans, including monthly options. We also provide additional benefits for businesses that choose to pay annually in advance.

What kind of support is included?

We provide 24/7 monitoring of your links, plus email support for any technical issues or strategic guidance on how to respond to reviews.

FAQ